Refund & Return Policy

The Kingdom of Everrose®

Last updated: 2026

By purchasing any item from our official digital platform, you explicitly agree to the following legally binding terms, condition thresholds, and manufacturing frameworks issued by Kingdom of Everrose®.

1. Deluxe SIGNED Book Sets (Final Sale)

Strict Non-Refundable Status: Due to the bespoke, personalised nature of our in person signed books made to order, all signed set purchases are 100% final sale. No returns, refunds, or exchanges will be permitted under any circumstances.

Casing Variations: Minor variations and organic micro-creasing on hardback casing corners can naturally occur. These subtle textures are inherent characteristics of the mechanised binding process, do not constitute damage, and do not qualify for replacement or refund.

2. Lifestyle Daywear Capsule & Accessories (Clothing & Totes)

Exchanges Strictly Prohibited: To protect our independent studio operations, direct size or product exchanges are absolutely not permitted. If a customer requires a different size, they must return the original item at their own expense within the standard window for a refund and independently place a fresh purchase on the storefront subject to stock availability.

Return Shipping Responsibilities: In accordance with UK Distance Selling Regulations, non-customised clothing and totes are eligible for change-of-mind returns within a strict 14-day window post-delivery. The customer assumes 100% responsibility for all tracked return postage fees. Pre-paid labels are not provided, and shipping costs are non-reimbursable.

Product Condition Thresholds: Returned garments must arrive in pristine, unworn, unwashed, and "as-new" condition inside the original packaging with all product tags fully attached. Under UK law, any diminished value from handling or wear will be legally deducted from the refund up to the full contract value.

Print & Colour Variations: Due to the specialised direct-to-garment and dye techniques utilised across our production printing network, minor shifts in colour saturation, shade alignment, and design placement can naturally occur between the digital look-book mockups and the physical fabric. These subtle variations are standard manufacturing characteristics and are not classified as faults.

Refunds will be issued within 21 days of receiving the items back into the company studio and verifying the condition. It can take up to 21 days for refunds to show in a consumer's original payment method, these are dependent on your bank, not Kingdom of Everrose®

If customers would like to return an item purchased from the official Kingdom of Everrose® store, they must email: enquiries@kingdomofeverrose.com within 14 days of delivery of items, where they will then be given instructions on the return process.

3. Faulty Merchandise Statutory Protections

In the rare event any physical item arrives with a verified, major manufacturing defect outside of the standard natural variations listed above, your statutory rights under the UK Consumer Rights Act 2015 remain fully protected. We will issue an immediate refund upon official administrative verification.

Evidence of faulty items must be reported via email within 7 days of delivery and must be accompanied by photos clearly showing the defects on arrival. Emails must be sent to: enquiries@kingdomofeverrose.com and appropriate refunds will be issued within 7 days of verifying the condition. It can take up to 21 days for refunds to show in a consumer's original payment method, these are dependent on your bank, not Kingdom of Everrose®